HIPAA: Back End Server error message

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    Asked on February 09, 2021 at 08:20 AM


    The Jotform site has been very unreliable lately. I rely on this for timely results in my medical practice and have been frustrated by how often the site has been down lately. I just got the following message again.

    Temporarily Back-end Unavailable

    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.

    Thank you,


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    Answered on February 09, 2021 at 09:09 AM

    Greetings Christopher.

    We apologize for the inconvenience.

    I will forward this problem to our Developers. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

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    Answered on February 09, 2021 at 09:11 AM

    I agree .. my patients are complaining lately that the forms are not available in random times !

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    Answered on February 09, 2021 at 10:05 AM

    We truly apologize for the inconvenience and the trouble it has caused.

    We had a temporary database connection problem. The issue has been fixed now. Please check it on your end and let us know if the issue persists. We will be happy to help.

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    Answered on February 16, 2021 at 01:01 AM

    Hello Christopher,

    I apologize for the inconvenience.

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic and this caused some forms to be crashed. All necessary precautions have been taken by our DevOps team to prevent Jotform from future downtimes.

    Please let us know if you need further help.