Server down for HIPAA accounts

  • nhasson
    Asked on February 9, 2021 at 8:35 AM

    I have people telling me my form is not accessable again due to server traffic. This has been a continual problem. Is there going to be a permanent fix?

    Jotform Thread 2885172 Screenshot
    Page URL: https://hipaa.jotform.com/210205932000132
  • roneet
    Replied on February 9, 2021 at 9:27 AM

    We are sorry for the inconvenience this has caused.

    The issue was reported to our backend team. We have received an update from our team just now that the issue was caused due to database connection. Our developers have already fixed the issue.

    Please do get back to us if you are still experiencing the issue.

    Looking forward to your response.

    Thanks.