HIPAA Account: Temporary Back-end Unavailable

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    MoleyOffice
    Asked on February 09, 2021 at 08:42 AM

    Hello,

    Since last Friday your program has not reliably been working - every time my team tries to log into Jotform either we receive an error message "temporarily back end unavailable" or our forms will not load. If Jotform cannot be a reliable platform we will need to switch platforms. Please let us know how this issue can be fixed as soon as possible.

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    roneet
    Answered on February 09, 2021 at 09:23 AM

    We are sorry for the inconvenience this has caused.

    The issue was reported to our backend team. We have received an update from our team just now that the issue was caused due to database connection. Our developers have already fixed the issue.

    Please do get back to us if you are still experiencing the issue.

    Looking forward to your response.

    Thanks.



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    marywscu
    Answered on February 12, 2021 at 11:04 AM

    Today is Friday, February 12th, and I am still receiving a backend unavailable error message whenever I try to log in to JotForm. This is causing a significant interruption in my business.

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    roneet
    Answered on February 12, 2021 at 12:13 PM

    Thank you for the update.

    Let me escalate this to our backend team for further investigation. Once we receive an update, we'll notify you immediately.

    Let us know if you need further assistance.

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    uygar
    Answered on February 15, 2021 at 12:06 AM

    Hi, 


    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.