Unable to download uploaded files

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    T’ Lexus 
    Asked on February 09, 2021 at 11:38 AM

    I can’t see my documents when I click to see it when it’s uploaded on the file. It says whoops so what do I need to do?

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    Answered on February 09, 2021 at 01:36 PM


    To view uploaded files, you need to be logged in to your Jotform account. You can disable Require log-in to view uploaded files. option from the account settings:

    Please let us know if this resolved your problem.

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    Answered on February 17, 2021 at 12:27 AM

    Mine is doing the same exact thing and after I changed the settings I am still getting the "whoops" message. Please Help
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    Answered on February 17, 2021 at 07:48 AM

    Hello japra4;

    Thanks for reaching us.

    I moved your question to a different thread to prevent confusion.


    If you require further assistance, please feel free to contact us.