Not sending autoresponder emails

  • beardteamusa
    Asked on February 9, 2021 at 1:00 PM

    1st Issue: I have an issue with my form, Come and Shave It #15.

    Registrants do not seem to be receiving their submission notification emails, confirming that they submitted AND providing them a link to edit their submission.

    Do I have this form configured incorrectly?

    Screenshot attached.


    2nd Issue:

    On a previous form, I had many submissions but have since deleted them. However, this does not seem to be reflected in my account storage. How do I clear data collected from PREVIOUS, now archived forms?


    Thanks!

    Jotform Thread 2886092 Screenshot
    Page URL: https://form.jotform.com/210165820514143
  • VincentJay
    Replied on February 9, 2021 at 3:40 PM

    Hi,

    The notification email will be sent only to the email recipient bryan@austin******hair****.com

    The registrants must add their email address to the email field to receive the autoresponder email.

    1612902932 6022f214e718b gf3263 Screenshot 10

    Unfortunately, the autoresponder email 2 won't send an email because there's no email address field assigned to it.

    I will be answering your other question to this new ticket (https://www.jotform.com/answers/2886533) to avoid confusion. Thank you!

  • beardteamusa
    Replied on February 9, 2021 at 4:00 PM
    the registrants add their email in the form... some who have added their
    name there have NOT received the auto reponse.
    ...
  • VincentJay
    Replied on February 9, 2021 at 6:05 PM

    We can check our email logs. Could you please share the submission ID and the email address of the participants that didn't receive the autoresponder email?

    Here's a guide on how to find the submission ID: https://www.jotform.com/help/549-where-to-find-the-submission-id

    We'll wait for your response. Thank you!