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beardteamusaAsked on February 9, 2021 at 1:00 PM
1st Issue: I have an issue with my form, Come and Shave It #15.
Registrants do not seem to be receiving their submission notification emails, confirming that they submitted AND providing them a link to edit their submission.
Do I have this form configured incorrectly?
Screenshot attached.
2nd Issue:
On a previous form, I had many submissions but have since deleted them. However, this does not seem to be reflected in my account storage. How do I clear data collected from PREVIOUS, now archived forms?
Thanks!
Page URL: https://form.jotform.com/210165820514143 -
VincentJayReplied on February 9, 2021 at 3:40 PM
Hi,
The notification email will be sent only to the email recipient bryan@austin******hair****.com
The registrants must add their email address to the email field to receive the autoresponder email.
Unfortunately, the autoresponder email 2 won't send an email because there's no email address field assigned to it.
I will be answering your other question to this new ticket (https://www.jotform.com/answers/2886533) to avoid confusion. Thank you!
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beardteamusaReplied on February 9, 2021 at 4:00 PMthe registrants add their email in the form... some who have added their
name there have NOT received the auto reponse.
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VincentJayReplied on February 9, 2021 at 6:05 PM
We can check our email logs. Could you please share the submission ID and the email address of the participants that didn't receive the autoresponder email?
Here's a guide on how to find the submission ID: https://www.jotform.com/help/549-where-to-find-the-submission-id
We'll wait for your response. Thank you!