Signatures not shown in PDF

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    CNSCENTEROFAZ
    Asked on February 09, 2021 at 03:54 PM

    I have my online form set up with required signatures. Once it's submitted and I download the PDF, they do not show up.

    Do I need to edit the PDF form separately, even thought they're filling out the online form only?

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    JohnRex
    Answered on February 09, 2021 at 06:57 PM

    Which PDF are you trying to download? I can see you have here a PDF Form and a PDF document:

    1612914975_6023211f20317_

    If you're downloading the PDF Document (new document), you should be able to see the signatures:

    1612915030_602321568ae4b_

    Though they were added at the bottom page.

    I would recommend creating a new PDF document to generate a PDF with updated form fields in it.

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    JohnRex
    Answered on February 09, 2021 at 07:00 PM

    I forgot to mention, here's how you can create a new PDF document:

    1612915145_602321c91dacc_

    Doing so will create a new PDF document with all the updated fields added to it ordered the way there were asked in the online form.

    And once a new PDF is created, delete the old one:

    1612915184_602321f03f3e9_