Edit Link - Pages not showing up correctly

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    Asked on February 09, 2021 at 04:45 PM

    I have a very complicated form with several conditions - the incident type and sub-type control which pages are seen based on the selection. I added the Edit Submission link to the email (staff member email) but when you click on the edit submission when you go back into the form, information that was submitted is missing on some of the pages and then pages that should not show are showing based on the conditions are now showing.

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    Answered on February 09, 2021 at 08:35 PM

    Hi there,

    Happy to help!

    I have made a clone of your form 202816352223245 and submitted a few test submissions in order to receive the Staff Member Email with the edit link and I was unable to replicate the issue.

    Could you please send us a the submission IDs of the submissions that have been affected so that we may check them from our end?

    Also, could you please elaborate a bit more on what kind of information is missing? Is it the same fields that are missing data each time or does it seem to be random?

    If you do happen to have screenshots or a screen recording of the issue, it would be most helpful. Here is how-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you!