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    How to free memory?

    Asked by jaebbb on June 04, 2011 at 01:40 PM

    How to free memory?

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    JotForm Support

    Answered by NeilVicente on June 04, 2011 at 04:04 PM

    Hi,

    I can't be sure but I think you're talking about the storage space taken up by your account. To free up memory space, you would need to delete the submission entries where uploaded files are attached.

    The fastest way to do this is to delete the form with lots of uploaded files, but if you want to preserve your form you can just go to the Submissions page of that form then delete the submission entries one by one.

    To delete submission entries:

    1.  Go to My Forms
    2.  Click on the form with the submissions that you want deleted
    3.  Click the Submissions button

    4.  In the submissions page, choose an entry then click the Delete button

    5.  Repeat this step to as many entries as you want to remove

     

    Hope this post helps. Let me know if there's anything else you'd like to ask. Thank you.


    Neil

     

    traducción de español

    ¡Hola!

    No puedo estar seguro, pero creo que estamos hablando de la espacio de almacenamiento ocupado por su cuenta. Para liberar espacio de memoria, usted tendría que eliminar las entradas de presentación en caso de los archivos subidos se adjuntan.

    La forma más rápida de hacerlo es eliminar el formulario con un montón de archivos que ha subido, pero si desea conservar su forma usted puede ir a la página Peticiones de dicho formulario a continuación, elimine las entradas de la presentación de uno en uno.

    Para eliminar entradas de la presentación:

    1. Ve a Mi formas
    2. Haga clic en el formulario con las comunicaciones que desea eliminar
    3. Haga clic en el botón de Peticiones

    4. En la página de presentación, seleccione una entrada continuación, haga clic en el botón Eliminar

    5. Repita este paso para las entradas tanto como usted desea quitar

    Espero que este post ayuda. Quiero saber si hay algo más que quieras hacer. Gracias.


    Neil