I have problem in my account I can't save the file

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    apod frankie 
    Asked on February 09, 2021 at 09:16 PM
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    Jessica_H
    Answered on February 09, 2021 at 11:42 PM

    Hi apod, thank you for reaching us.

    It appears your account has been suspended by our system. Kindly allow me some time to get in touch with our reviewer team. We will notify you through this ticket soon.

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    Jessica_H
    Answered on February 10, 2021 at 12:57 AM

    Hi apod, thank you for the wait.

    Your form and account have been suspended due to collecting email and password in your form. It violates our Term of Use to collect sensitive information such as login credentials, credit card, etc.

    We can reactivate your form if you agree to our Term of Use and allow us to remove the offending fields. Will you agree and allow us to remove the offending fields?


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    apod frankie 
    Answered on February 10, 2021 at 07:32 AM

    Yeah i accept

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    Sigit_W
    Answered on February 10, 2021 at 08:08 AM

    Greetings,

    I have removed the offending field on https://www.jotform.com/form/210396254097459 that request login credentials and reinstate your account.

    To prevent account suspension please follow our Term of use as mentioned here https://www.jotform.com/terms/

    Regards.