What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I have submissions get sent straight to my NEW email address?

    Asked by swab04 on November 07, 2013 at 03:18 PM

    I changed my email address that I originally created an account with.  I changed it in my account settings on jotform but when I tested out the form it sent it to my old email address.  Can this be fixed?

  • Profile Image

    Answered by pinoytech on November 07, 2013 at 04:03 PM


    Sorry for the inconvenience that may have caused. With regards on your query, can you please share to us URL of your Form for further assistance?

    Thank you!

  • Profile Image

    Answered by pinoytech on November 07, 2013 at 04:08 PM

    Are you just using the "Test Email" button found on notification wizard upon testing your form in addition to my response?

    Note: When testing email notification, you have to submit an actual submissions with your form. Clicking "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address). Simply open your form on "live mode" (click on "Preview") , fill out the form and submit a test-entry in order to see if the notifications are being sent correctly. You should get the notifcation on the specified email address.


  • Profile Image

    Answered by swab04 on November 07, 2013 at 04:42 PM


  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 07, 2013 at 05:11 PM

    Hello swab04, thanks for giving us the form url.

    I have looked into the Notification template

    You can change it from "Setup & Embed" > "Email Alerts" > "Notification"

    Proceed to click "Reply-To and Recipient Settings" button to see this page:


    As you can see you need to change your email address on the Notification recipient and not from your JotForm account settings.

    As what my colleague pinoytech has told you earlier, if you are just clicking the "Test E-mail" button to test your form then it will send to your email address from your account and not from the Notification recipient email address. You need to manually fill up the form and submit it to test the recipient email address by going to "Preview" mode and fill and submit.

    If you need further assistance, please let us know or kindly create a new thread if it is a different topic. Thank you

  • Profile Image

    Answered by swab04 on November 08, 2013 at 09:05 AM

    Thank you so much for your help!  You were extremely helpful and you fixed my problem:)  A+ customer service

  • Profile Image

    Answered by gori-mathew on November 08, 2013 at 09:13 AM

    On behalf of my colleagues you are welcome, do feel free to get back to us wherever you need our assistance.