My account got deleted?

  • Profile Image
    patricia coronado 
    Asked on February 10, 2021 at 01:15 PM

    My account with this email. coronado.alp@gmail, is not being found.
    all of my forms are completely gone, its not letting me sign in at all

  • Profile Image
    Answered on February 10, 2021 at 04:50 PM

    Hello Patricia,

    Thank you for contacting Jotform Support. Our apologies for this inconvenience.

    However, please note that your account has not been deleted. I checked your account and I do see that it has been suspended due to potential spam in your emails. However, upon checking your forms and emails I can see that there have been no violations of our Terms of Use.

    It seems that our phishing detector mistakenly flagged your account. For this reason, I have now lifted the suspension and reactivated your account. You may now access the account once again and continue building your forms.

    Please let us know if you have any further questions or concerns, we are always happy to help.