Guests Cannot upload photos

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    JennaCampobasso
    Asked on February 10, 2021 at 04:22 PM

    My guests cannot upload their photos to my Jott form. I reached out to support about this about a week ago and they’re still having issues

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    Sigit_W
    Answered on February 10, 2021 at 08:26 PM

    Greetings,

    My apologies for the inconvenience caused.

    I checked the thread logs, my colleagues have responded to your last week query on this link https://www.jotform.com/answers/2872528-i-paid-my-year-subscription-where-is-my-jotform-my-link-is-not-working


    Regarding "My guests cannot upload their photos to my Jott form."

    I opened the above link, and I can replicate the issue, upload button is not working.

    I have cleared your form cache, now the file upload works on my end.

    1613006748_6024879ccf39b_

    Please give it a try. Let us know if you need further assistance.

    Regards.

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    JennaCampobasso
    Answered on February 10, 2021 at 08:55 PM

    Thank you! One just came through

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    Sigit_W
    Answered on February 10, 2021 at 10:03 PM

    Hi,

    Thank you for the updated information.

    I am glad to know that the file upload works on your form.

    Regards.