Errors when launching

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    gbranchesi
    Asked on February 10, 2021 at 04:31 PM

    Hi,

    I've launched a few Jotforms and they have ultimately worked fine, but when first rolling them out to a few thousand users people get errors and are unable to access the form. After 10-30 minutes it clears up and works fine.

    Is this due to the servers scaling up for the additional load? Is there a way to prepare the form for an influx of simultaneous users?

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    Jessica_H
    Answered on February 10, 2021 at 08:17 PM

    Hi gbranchesi, thank you for reaching us.

    We apologize for this inconvenience. A few days ago, there was a temporary issue with our server. However, our back-end team has found the root of the issue and fix it.

    Our server can handle the influx of simultaneous users. If you would like to know more about our server, you may find it on Jotform Status page.

    If the issue persists, do not hesitate to reach us out.