HIPAA Account: Temporary Back-end Unavailable & Missing entries on tables

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    fcpcadmin
    Asked on February 10, 2021 at 05:02 PM

    1612994536_602457e8ead36_error screensho

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    Vanessa_T
    Answered on February 10, 2021 at 08:47 PM

    I checked all your forms but was unable to replicate the issue.

    1613008057_60248cb97b215_b.gif

    I have cleared your form cache in hopes that it helps. Kindly try to clear your browser cache as well.

    How-to-Clear-Your-Form-Cache

    How-to-clear-web-storage-in-your-browser

    If the issue persists, do let us know so we can escalate it to our back-end team.

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    fcpcadmin
    Answered on February 11, 2021 at 03:25 PM

    Hi Vanessa, I am still experiencing the issue. This happens when someone is trying to access the form, as well as when I try to access the submissions. I am also now noticing the entries are no longer there. See screenshot. Escalating to back-end would be great.

    Thanks you1613075067_6025927babf58_Screenshot 2021

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    Cecile_A
    Answered on February 11, 2021 at 07:15 PM

    Thank you for your response.

    I have now escalated this issue to our backend team. Once we receive an update, we'll notify you immediately via this thread.

    Let us know if you need further assistance.

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    uygar
    Answered on February 12, 2021 at 12:48 AM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.