Save feature not found using android device

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    James_Corcoran
    Asked on February 10, 2021 at 05:17 PM

    Using Android phone Galaxy S8- have Jotform set up in Card Format, have enabled "save" feature. Do not see the save option. I can see it if I use my PC. It is at the bottom of each page.

    Screenshot
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    Yau_C
    Answered on February 10, 2021 at 09:14 PM

    Greetings,

    I have tested on Galaxy S5 and S8 and able to replicate the bug you described.

    I need to escalate this to our backend team and they will fix it.

    Best,

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    James_Corcoran
    Answered on February 11, 2021 at 12:55 PM
    It displays ok on Galaxy Tablet Active Pro 10.1. I tried on a Galaxy S10 phone and I didn’t have access to the “save” button. See screenshot.
    Thanks you.
    ...
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    Yau_C
    Answered on February 11, 2021 at 02:57 PM

    Thank you for this information. I have already escalated this issue to our backend team. We will keep you updated once we hear any progress from them. Thank you for your patience.