My form is being allowed to submit without all required items being filled out.

  • mistycalvez
    Asked on February 11, 2021 at 1:23 PM
  • John Support Team Lead
    Replied on February 11, 2021 at 4:57 PM

    I can see you have a few conditions that are meant to make fields required when they're empty. I also see there were erratic conditions here:

    1613080480 6025a7a0b7eed Screenshot 10

    Please try fixing them and see if it makes a difference.

    I also tried making a test submission to the form, and wasn't able to replicate the issue. It gave me this error every time a left the fields blank:

    1613080609 6025a82176b75 Screenshot 21

    Is the form embedded somewhere? If so, can you share the link to that page so we can test it there as well?

  • mistycalvez
    Replied on February 11, 2021 at 5:11 PM
    I believe my issues have been resolved.
    My other question is how to make the paypal link work, because I don't understand what it is asking me to do. I also wondered if it is possible for a form to calculate how much cost is required when they are picking items to order.

    Thank you,
    Misty Calvez
    VEHS Golden Saber Director/Dance Teacher
    VISD Dance Facilitator
    ________________________________
    ...
  • mistycalvez
    Replied on February 11, 2021 at 5:11 PM
    I'm sorry, I was wrong about the conditions. I don't understand the errors at all. I did work on trying to fix it, and ended up deleting fields, so it simply moved the errors to the next questions.
    Thank you,
    Misty Calvez
    VEHS Golden Saber Director/Dance Teacher
    VISD Dance Facilitator
    ________________________________
    ...
  • John Support Team Lead
    Replied on February 11, 2021 at 6:53 PM

    You can just delete the condition and create a fresh one instead:

    1613087571 6025c353ea93b deletecond Screenshot 10

    Usually, this error happens when you deleted a form field that is associated with the said conditions.

    Regarding your concern with PayPal, I have moved it to a separate ticket. I will address it shortly via this link: https://www.jotform.com/answers/2892994

  • mistycalvez
    Replied on February 12, 2021 at 9:33 AM
    I deleted yesterday and the errors simply moved to the next two questions, and now the conditions are not in the correct order that they are in the form. I'm very frustrated. I need this to work as I have already sent the link to social media for students to sign up.
    Thank you,
    Misty Calvez
    VEHS Golden Saber Director/Dance Teacher
    VISD Dance Facilitator
    ________________________________
    ...
  • Sam_G
    Replied on February 12, 2021 at 10:36 AM

    Hi Misty,

    I have checked your form and can still see the error on the conditions.

    1613144155 6026a05bdff60 Screenshot 10

    As mentioned by my colleague, you can delete these conditions and create new ones.

    May we also ask for the flow of your form?

    We will wait for your response.

  • mistycalvez
    Replied on February 12, 2021 at 11:22 AM
    I do not understand how to do this. I am asking for help I don't know what a flow is. I have the bare basics of how to use this program. In the previous e-mails, I stated that I did delete those errors, and the errors showed up on two new questions. Is it possible to discuss this on the phone and allow you to have control of my computer to help me?
    Thank you,
    Misty Calvez
    VEHS Golden Saber Director/Dance Teacher
    VISD Dance Facilitator
    ________________________________
    ...
  • Gaetan_B
    Replied on February 12, 2021 at 2:08 PM

    Hello,

    Unfortunately, we do not have phone support as of now.

    But what we can do, if you authorize us, is to connect to your form and do it for you, so that would alleviate the overhead for you.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance