HIPAA account: 504 error & Temporarily Backend Unavailable

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    NHADA
    Asked on February 11, 2021 at 03:22 PM

    Hi — I'm having customers complain that when they submit the HIPAA form they are seeing.

    "504 Error The request could not be satisfied".

    I'm in the line of business where I really can't afford to have this happen. Could we investigate the issue and figure out a way to not have this happen again.


    Thanks, I'm referencing form: https://hipaa.jotform.com/build/203345135330039

    A total aside is that our account/portal is running very slow and glitchy as of lately.



  • Profile Image
    NHADA
    Answered on February 11, 2021 at 03:24 PM

    I'm also experiencing this on the back end:


    1613075063_6025927757ef0_Screen Shot 202

  • Profile Image
    Lorenz_A
    Answered on February 11, 2021 at 07:18 PM

    Hi there,

    We apologize for the inconvenience this has caused you.

    There was an issue with our HIPAA server that is causing the problem, in which you are experiencing right now. It was reported internally that the problem has already been resolved.

    Let me forward this to our back-end team so they can check the issue again. We'll keep you posted via this ticket for any updates.

    Thank you.


  • Profile Image
    uygar
    Answered on February 12, 2021 at 07:43 AM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.