when I select a product I can't unselect it if I change my mind or want to choose a different option

  • kllyklly
    Asked on February 11, 2021 at 3:26 PM
  • Lorenz JotForm Support
    Replied on February 11, 2021 at 7:39 PM

    Greetings,

    I tested your form and I was able to switch answers in the single choice field.

    Please see the screencast below.

    1613090147 6025cd6349ab1 test (8) Screenshot 10

    Can you please elaborate on the issue more? to make sure I got your concern correctly. From how I understand your query, you are not able to choose a different option once you've selected one.

    I have cleared your form's cache as a precaution.


  • kllyklly
    Replied on February 11, 2021 at 7:55 PM
    Hi! Thanks so much for your reply. I am able to switch around however if I
    select something I have to choose 1 of the options. I would like to click
    and select it and then click again to have it deselected. Right now I can
    ...
  • Lorenz JotForm Support
    Replied on February 11, 2021 at 9:08 PM

    Greetings,

    Unfortunately, it is not possible to deselect an option from the single choice field.

    A workaround would be using a multiple-choice field instead.

    1613095602 6025e2b2a88aa The Easiest Onl Screenshot 10

    Then you can set the maximum entry to 1 in order to prevent multiple selections.

    1613095638 6025e2d66e04e The Easiest Onl Screenshot 21

    I hope this helps. Let us know if you need any further assistance.