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One of the questions on the form, even if answered, doesn't come through on email. Just isn't there.Asked by ashtutors on November 09, 2013 at 10:27 AM
One of my questions on my forms is:
Which Tuition Package? Any the client has 3 options.
But these come through on email alerts without showing - they just vanish as though the client hasn't filled it in. I've tested it myself, and even if I fill it in it disappears.
If you're looking at it, iot's on step 3 of the 'Request a tutor' form.
email My Forms email alerts fill
This is possible to happen if the form was updated with new fields or change in field name and at the same time the email notification was already customize.
I suggest that you create a new Notification E-mail using the Add New E-mail button in the E-mail Alerts on the form builder. Use the image below for guidance.
After creating the new Notification E-mail, test submit your form and check if all the necessary fields are available in the email message.
Inform us if you have further question on this.