PDF attachments not coming through emails

  • Profile Image
    mmctighe
    Asked on February 12, 2021 at 09:29 AM

    Hello, I am a timesheet form that normally attaches a pdf form for the submitter. The form worked and sent pdf yesterday, but overnight it seems to have stopped.

    Would you take a look and see if you are having problems with attachments?

    Thank you.

    Form Name is WDS Attendance Record

    All submissions today do not have attachment when received. Test from yesterday did.

    I verified the setting, emails notification has send attachment, document 1 on both responder and notification.

  • Profile Image
    Cecile_A
    Answered on February 12, 2021 at 10:26 AM

    Hi,

    I cloned your form to test. Unfortunately, I was not able to replicate the issue. See screenshots below.

    Notification 1:

    1613143398_60269d667994e_31.pngAutoresponder 1:1613143398_60269d6628025_32.png

    I have cleared your form cache. Could you please send a test submission to your form and see if the issue persists?

    Looking forward to your reply.

  • Profile Image
    mmctighe
    Answered on February 12, 2021 at 10:44 AM
    I just received another submission, and the pdf was attached. Thank you for your help.

    ...