My form is not sending SMTP Notification

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    Ian_Stewart
    Asked on February 12, 2021 at 11:07 AM

    Hello, my form has been working for a while now and has been emailing our Office 365 recipient account with notifications successfully for a while. We are using a Gmail account as the sender, and recently had to verify that the email address was allowed to send.

    I don't know if the two are connected but now there are no notification emails going to reception@shirleyarmshotel.ie. I have checked Mail Flow on our MS Exchange Admin platform in case it was filtered as spam but no email delivery has been attempted. have changed the recipient to the gmail account - shirleyarmshotelvoucher@gmail.com. Can you see in your logs if delivery was attempted to the original address, and if any errors exist please? We need the form to be reliable in order for us to continue to subscribe to it. So far we have missed a couple of orders that should have been despatched by us for the weekend.

    Thank you for your help.

  • Profile Image
    Bojan_J
    Answered on February 12, 2021 at 12:54 PM

    Greetings.

    Please make sure you have followed the following instructions when setting your Gmail account as SMTP:
    https://www.jotform.com/help/392-how-to-use-your-gmail-account-as-your-email-sender-via-smtp

    If this doesn't resolve your problem, could you please share the ID of the submission you did not receive? Also, are you sending an email to the same email that is set as a sender?

    You can click here to see where to find Submission ID.

    Thank you for your cooperation.