Cannot upload file without clicking on the asterisk

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    LindsayCrance
    Asked on February 12, 2021 at 01:33 PM

    Hi!

    On my NBR Application form, I've had several people unable to click the browse button and upload their photos. I don't know how many potential leads I've lost to this, but it is frustrating for them and me. I have found that it will allow an upload if I click on the asterisk, but I have no way of letting potential clients know that unless they reach out to me in another way. Please help!

    Thank you,

    Lindsay Crance

  • Profile Image
    Yau_C
    Answered on February 12, 2021 at 07:25 PM

    Hi,

    I have tested your form and was able to upload by clicking on the blue button 'BROWSE FILES' without clicking the asterisk.

    In addition, if you really want to, you can provide a description underneath the field, to tell your user where they need to click:

    1613177403_6027223b59f4f_

    Let us know if you need further assistance.

    Best,