I made 2 submissions today. There are not showing up.

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    ritwikagrawal1228
    Asked on February 13, 2021 at 09:46 AM

    I made 2 submissions to test the app and in the end I got a thank you for submitting message as well. But they are not showing up anywhere. The were submitted through an iPhone. I have also tried syncing multiple times and even then the submissions are not showing up. I am located in Raipur (Chhattisgarh), India.

  • Profile Image
    Sigit_W
    Answered on February 13, 2021 at 10:05 AM

    Greetings,

    I checked that your Jotform account has 2 forms.

    The https://www.jotform.com/form/210423097088051 will not submit because question text is not selectable

    1613228315_6027e91b72776_

    Kindly deselect the Must Read all the Text

    1613228673_6027ea8105a37_

    Please give it a try, and let us know how it goes.

    Regards.

  • Profile Image
    Ritwik Agrawal 
    Answered on February 13, 2021 at 11:08 AM

    Hello Sigit,

    That was not the problem I guess. I spoted an error that pops up for a micro second before thank yoh for submitting page shows up. I screen recorded that instance played it frame by frame and found the error.
    i guess the geo stamp widget has a bug if we type anything on it.

    the other form works fine with geo stamp if nothing is written on that widget (heading or question)

    here is the screenshot.1613232518_6027f9865ebff_0B2B5E5C-ED9F-4

  • Profile Image
    Katherine_W
    Answered on February 13, 2021 at 04:58 PM

    Hi again,

    Happy to help!

    I checked your form 210423097088051 and see that you have made the Place of Signature field no longer required: may I have your permission to send through a test submission to test this out now that the field is no longer required?

    This can often be attributed to the browser/device that the user is filling out the form on. If Location Settings (on a mobile device) or the locator on a desktop browser is turned off, the error will occur.

    We await your response.

  • Profile Image
    Ritwik Agrawal 
    Answered on February 13, 2021 at 11:18 PM

    Hello Katherine,

    Yes you can test however you wish for multiple times. Also, I have tried both the forms from the same device. One was working and the other was not.

  • Profile Image
    gerardw
    Answered on February 14, 2021 at 06:19 AM

    Hello,

    I cloned both forms in your account and tested them using my Jotform app on an iPhone.

    Here are my two tests:

    https://tinyurl.com/4cx33a59

    https://tinyurl.com/4fjx7ghn

    Could you test again and let us know if there is still an issue?