I made 2 submissions today. There are not showing up.

I made 2 submissions to test the app and in the end I got a thank you for submitting message as well. But they are not showing up anywhere. The were submitted through an iPhone. I have also tried syncing multiple times and even then the submissions are not showing up. I am located in Raipur (Chhattisgarh), India.

Greetings,

I checked that your JotForm account has 2 forms.

• https://www.jotform.com/form/210423097088051 with no submission data
• https://www.jotform.com/form/210411937244449 with one submission data

The https://www.jotform.com/form/210423097088051 will not submit because question text is not selectable

Kindly deselect the Must Read all the Text

Please give it a try, and let us know how it goes.

Regards.

Hello Sigit,

That was not the problem I guess. I spoted an error that pops up for a micro second before thank yoh for submitting page shows up. I screen recorded that instance played it frame by frame and found the error.
i guess the geo stamp widget has a bug if we type anything on it.

the other form works fine with geo stamp if nothing is written on that widget (heading or question)

here is the screenshot.

Hi again,

Happy to help!

I checked your form 210423097088051 and see that you have made the Place of Signature field no longer required: may I have your permission to send through a test submission to test this out now that the field is no longer required?

This can often be attributed to the browser/device that the user is filling out the form on. If Location Settings (on a mobile device) or the locator on a desktop browser is turned off, the error will occur.

We await your response.

Hello Katherine,

Yes you can test however you wish for multiple times. Also, I have tried both the forms from the same device. One was working and the other was not.

Hello,

I cloned both forms in your account and tested them using my JotForm app on an iPhone.

Here are my two tests:

https://tinyurl.com/4cx33a59

https://tinyurl.com/4fjx7ghn

Could you test again and let us know if there is still an issue?