My account was suspended

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    Eva Choji 
    Asked on February 13, 2021 at 09:47 AM

    Dear Support Team,

    Kindly assist in reactivating my account. I seem to have forgotten my password and when I tried the "forgot password", I didn't get any mail for reset password even after several attempts.

    Your swift response would be appreciatd.

    Best Regards.

  • Profile Image
    Richie_P
    Answered on February 13, 2021 at 09:55 AM

    The form 210422441727548 found on your account MzEva is suspicious of phishing activity and flagged as fake loan offer scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to reviewers@jotform.com with Ticket#2896337 as your subject.
    We will let you know about the status of your account after a thorough review of your proofs.