Problem

  • Rachel
    Asked on February 13, 2021 at 1:26 PM

    I am not able to open pdf & document attachments in the form from my clients. 
    Please let me know how to fix this.

  • Kat JotForm Support
    Replied on February 13, 2021 at 8:07 PM

    Hi there,

    Happy to help!

    Are you referring to the PDF and document attachments your form respondents have uploaded to your form?

    If so, please uncheck the following boxes in your Account Settings: https://jotform.com/myaccount/settings

    1613264852 602877d4300db  Screenshot 10

    And please let us know if the issue persists.