Problem

  • Profile Image
    Rachel 
    Asked on February 13, 2021 at 01:26 PM

    I am not able to open pdf & document attachments in the form from my clients. 
    Please let me know how to fix this.

  • Profile Image
    Katherine_W
    Answered on February 13, 2021 at 08:07 PM

    Hi there,

    Happy to help!

    Are you referring to the PDF and document attachments your form respondents have uploaded to your form?

    If so, please uncheck the following boxes in your Account Settings: https://jotform.com/myaccount/settings

    1613264852_602877d4300db_

    And please let us know if the issue persists.