I never received any notice that it is coming up for renewal

Hello, I was just charged a renewal but I never received any notice that it is coming up for renewal. We are not using the service and were planning to let the plan expire.

please help.

thank you.

Hi, we will be glad to cancel and refund your subscription, however, there is no account under your email address "*********a@comstockresources.com". Please provide us your account username or the link of a form that belongs to the paid account.