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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My submission email has a strange header text which is not added by me.

    Asked by CasaDelSol on November 10, 2013 at 07:25 PM

    Hello... I will be adding a "Feedback" form to my CasaDelSol website and I have tried some submissions. They come through perfectly but they display the "Skyline Seamless Gutters" at the top. What is this or have I done something wrong in my design? Below is an example of what I receive. Thanks from Gil McWhirter.

      SkyLine Seamless Gutters  
    Question Answer
    Feedback Type Comments
    Stars 5/5
    Name Sam Brown
    E-mail mcwhirtergil@yahoo.com
    Describe Feedback: This was one of the best times that I have ever had in my life! I would highly recommend the Casa del Sol Hotel and Restaurant in Luperon. The food and service was perfect. Sam Brown.
    Page URL:

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    Answered by fivetownhoopdreams on November 10, 2013 at 08:30 PM

    Did you copy this form?  Looks like it might be in your notifications email possibly?

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    JotForm Support

    Answered by ashwin_d on November 10, 2013 at 11:23 PM

    Hello CasaDelSol,

    I'm sorry for the trouble caused to you.

    Have you imported/cloned this form? Upon checking your form's notification alert, I found this text to be manually added there. Actually, the JotForm logo was removed and this text was added in that place.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields and the text "SkyLine Seamless Gutters" will also be removed.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps. Do get back to us if you have any questions. We are happy to help.

    Thank you!

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    Answered by CasaDelSol on November 11, 2013 at 09:54 AM
    Thanks for the help - followed all of the instructions and everything is
    now super fine!
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    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 10:01 AM

    Hello CasaDelSol,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions. 

    Thank you!