Uploaded photos not showing up on my iphone

  • Elsie Louise Aguilar Pfleider
    Asked on February 14, 2021 at 7:21 AM

    Hi. Some of my forms require vaccination certificates to be uploaded. When I receive the submitted forms and try to view the uploaded vaccination records on my phone (from the email I receive) a “whoops” alert comes up. The photos appear on my computer but not my phone.

  • Johann_A
    Replied on February 14, 2021 at 8:24 AM

    Greetings,

    Thank you for your message.

    In order to resolve the issue please go to https://support.jotform.com/myaccount/settings and remove the checkbox from require log-in to view uploaded files.

    1613308825 60292399b9274 Screenshot 10

    Let us know how it goes,

    Johann

  • Elsie Louise Aguilar Pfleider
    Replied on February 14, 2021 at 8:33 AM
    Thank you, Johann. It is working now. I really appreciate your quick and effective response.Kind regards,Elsie

    On Sunday, February 14, 2021, 09:24:39 PM GMT+8, JotForm wrote:

    A new response has been received: Answered by Johann_A

    Greetings,
    Thank you for yourmessage.
    In order to resolve the issue please go to https://support.jotform.com/myaccount/settings andremove the checkbox from require log-in to view uploadedfiles.
    Let us know how it goes,
    Johann
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