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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Test Email does not work, EMAILS don't work

    Asked by meister11 on November 11, 2013 at 12:24 AM


    Thank you for your service! It worked on two of my sites, but not on PianoGuitarVocal.com. Test Emails don't work, EMAILS don't work.

    They work on my site SkypeMusicLesson.com I did everything the same, I believe, now laboring on this for over 7 hours, but they don't work on my site PianoGuitarVocal.com.

    I took all the forms off my site PianoGuitarVocal.com, except for a hidden page. They are just not working, period. Very painful


    Please help!


    Steve Bruce

    Page URL:

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    JotForm Support

    Answered by EltonCris on November 11, 2013 at 02:12 AM

    Hi Steve,

    It seems to be fine, you're email is not on the bounce list.

    According to the mail log, notifications was successfully delivered to your form's recipient email address "pianoguitarvocal@live.com". Please review everything on your end, check the spam/bulk folders as well. There could be instances that these emails would land to the spam folder due to the level of your email security check.

    Current Server: /var/log/jotform/amazonSES.log:[11/Nov/2013:02:07:33 -0500] AmazonSES Sent email to pianoguitarvocal@live.com - MessageID:0000014245fca1be-afba7f92-0482-4dc9-865d-5560685b0c83-000000 - RequestId:efe84998-4a9f-11e3-b64a-77e764ea5d5c

    I have also sent a test submission to your form. Kindly review.

    If the problem still persist after that, let us know here so we can assist you further. Thanks!

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    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 02:52 AM

    Hello Steve,

    For some unknown reason, we have received an empty response from you. If you are replying from your email, please use the following URL to reply again:  http://www.jotform.com/answers/289761

    Thank you!

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    Answered by kikirikey on March 11, 2014 at 10:30 AM

    Same here, emails doesnt work, i dont receive test emails, nothing, a bit dissapointing

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    Answered by pinoytech on March 11, 2014 at 11:02 AM


    Request you to please create a separate thread with regards on your query and include URL of the Form which you're having problem with for further assistance.