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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please remove me from bounce list...

    Asked by wwwflacom on November 11, 2013 at 01:34 AM



    please remove from bounce list, i am not getting emails from my forms and losing business. thanks.

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    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 02:23 AM

    Hello wwwflacom,

    I'm sorry for the trouble caused to you.

    Upon checking our records, I found that your email address max@folsomlakeasphalt.com is in our bounce list for following reason:


    max@folsomlakeasphalt.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <000001417f460a5c-74fef58a-7417-4d=

    d7-ab57-35be340499a7-000000@amazonses.com> sender rejected. IB504 - 199.255=


    I have removed it from our bounce it and it should be working fine now. Do get back to us if the issue persists.

    Thank you!