How can I make my form send emails?

orion-poison
Asked on June 05, 2011 at 02:51 PM

But doesn't send messages! anywhere

This is a re-post of a comment on Embedding a Form to a Web Page
allanftd
Answered on June 05, 2011 at 06:25 PM

Hi orion-poison,

I went to our servers to check if Jotform was able to send the email notifications to your email addresses and it looks like it was sent successfully. Here are the logs:

Jun 5 18:18:56 ying sm-mta[13005]: p55MItYa013003: to=<alternassive@hotmail.de>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123773, relay=mx2.hotmail.com. [65.54.188.110], dsn=2.0.0, stat=Sent ( <57cb855cce5e711275407f27907ff4e1@www.jotform.com> Queued mail for delivery)

Jun 5 11:54:29 monk sm-mta[1710]: p55FsTVE001708: to=<orion-poison@hotmail.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=126947, relay=mx4.hotmail.com. [65.55.37.88], dsn=2.0.0, stat=Sent ( <120dbf3d881457fe788ece4c023c822b@www.jotform.com> Queued mail for delivery)

Jun 5 12:25:43 monk sm-mta[20492]: p55GPgGP020490: to=<alternassive@hotmail.de>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123464, relay=mx1.hotmail.com. [65.55.37.120], dsn=2.0.0, stat=Sent ( <533be1d7158b90980721b2ce911995fa@www.jotform.com> Queued mail for delivery) Notice the stat value is equal to "Sent." Please check your spam or junk mail folder, the Jotform emails might be forwarding to that location in your mailbox. Kindly try again and let us know if you continue to experience any issues. We apologize for any inconvenience. Thank you for using Jotform! JOTFORM SUPPORT
abajan
Answered on June 05, 2011 at 06:49 PM

Hi

Below is the email log of a test submission I ran on your form:

Jun 5 18:18:56 ying sm-mta[13005]: p55MItYa013003: to=, ctladdr= (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123773, relay=mx2.hotmail.com. [65.54.188.110], dsn=2.0.0, stat=Sent ( <57cb855cce5e711275407f27907ff4e1@www.jotform.com> Queued mail for delivery)
This basically states that the email was sent okay. (I redacted part of your email address to minimize the possibility of spamming).

Have you checked your spam folder? If you find this latest submission and previous ones from the form there, go into the email notification and reset the Sender Name: and Sender E-mail: values to their defaults: Please Select and noreply@jotform.com and see if that helps. You can also try changing the Recipient E-mail to the one associated with your Jotform account (in the Account Settings).

If you would prefer to keep using the current recipient email and you found submissions from the form in the spam/junk mail folder, whitelisting messages from JotForm.com ought to work. Here is the procedure for whitelisting domains in Hotmail (substitute jotform.com for the domain shown at the link).

Please let us know if these solutions help to resolve the problem.

~ Wayne