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    Edit a record when customer has chosen "other"

    Asked by gormik on November 11, 2013 at 04:07 AM

    Hi! When i have radio buttons in my form with three options and "other", there is trouble when i should edit a record, when the customer has chosen "other" and written his / her answer in it. The answer disapear when i go to the record and i write in the hidden field "Møtte kunden?". This is a field i update when i see if the customer has been to a meeting with us.

    So: when you update a field in a form, where a customer has chosen "other" in radio buttons, we loose the customers answer in the radio buttons.

    The form i speak of is at http://www.karrieretroms.no/bestill-time/

    Page URL:

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    JotForm Support

    Answered by jonathan on November 11, 2013 at 04:23 AM


    Can you please confirm first if those with red flag in your submissions are the radio options answers with 'Other'


    I need to know the steps you took so I can also do a test on my end.

    Can you please describe the steps.

    I am only assuming at this time when you said edit is by using the EDIT button in the submissions page.

    We will await your update.


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    Answered by gormik on November 11, 2013 at 04:36 AM

    No, the flags was just for me to remember which i had tested. You could test with the customer "Vegard Jakola", the upper flag you have marked. Yes, i use the edit button in the submissions page.

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    Answered by gormik on November 11, 2013 at 04:42 AM

    The main goal for me with this is that my emploiees (wich i share the form with), should mark every record with yes / no if a customer shows up or not.