My account is suspended

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    Sana Shaikh 
    Asked on February 15, 2021 at 12:17 AM

    My jotform is suspended mistakenly, kindly release my account so that I can use in better way.

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    Sam_G
    Answered on February 15, 2021 at 04:28 AM

    Hi Sana,

    The form found on your account is suspicious of phishing activity and flagged as a fake offer/scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request this information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Thank you.

  • Profile Image
    Sana Shaikh 
    Answered on February 15, 2021 at 07:11 AM
    1. This is the link, it does not violate any terms and conditions of yours
    https://form.jotform.com/210400218966450
    2. I promoted this like on social media sites
    Kindly release my jotform
    ...
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    Richie_P
    Answered on February 15, 2021 at 07:48 AM

    To lift the suspension in your account kindly share these information :

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Looking forward for your response.