I subscribed to gold but it has not activated

  • James Petros MD
    Asked on February 15, 2021 at 11:21 PM

    I think I am still on trial mode. Can you help me with this please?

    Jotform Thread 2900484 Screenshot
  • Vanessa_T
    Replied on February 16, 2021 at 1:42 AM

    As per checking, your account is indeed already in the Gold plan.

    If you are not seeing the changes, kindly logout of your account then login again.

  • James Petros MD
    Replied on February 16, 2021 at 2:00 AM
    When I didn’t see my goal subscription activate, I went ahead and did silver. Can you kindly refund gold please?
    I have paid for 2 concurrent subscriptions!
    Thanks,
    JP
    Sent from my iPhone
    ...
  • Vanessa_T
    Replied on February 16, 2021 at 3:15 AM

    I checked your account but I could not find any Silver subscription payment.

    1613463284 602b7ef4e943d 03096 Screenshot 10

    Do you happen to have multiple JotForm accounts? Please share the username/email address of the other JotForm account so we may check it.