Jotform Tables - Preparing data - constantly decrypting

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    starlighthealth
    Asked on February 16, 2021 at 01:33 PM

    Just created a couple tables, nearly every time i try to open the blood pressure log tab i get a "preparing data, Encrypted entries are securely decrypting. this process may take some time". and it just stays there at 0%. Sometimes it will eventually finish, but then literally a few minutes later while looking at the table / making adjustments it will do it again. I'm serious it keeps doing this decrypting loop every couple of minutes non stop. I havent even gone live with this thing yet and theres only one or two test entries in it, why is it spending so much time decrypting?

    Also most recently it gave me a failed to decrypt error twice and new entries appear blank I've already tried clearing my browser cache and it made no difference. whats the deal?


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    starlighthealth
    Answered on February 16, 2021 at 01:57 PM

    Heres a screen shot of the decryption failed screen, as well as new submissions coming out blank and not updated the formula columns


    1613501821_602c157d607fd_capture2.PNG

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    Katherine_W
    Answered on February 16, 2021 at 05:55 PM

    Hi there,

    Happy to help!

    I have cleared your form caches: could you please try again?

    If the issue persists, we will certainly escalate this to our back end team.

    We await your response.