None of my forms able to submit "Please wait..." and nothing happens.

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    glenngoldsteinmd
    Asked on February 16, 2021 at 02:23 PM

    This is beyond frustrating. Please advise.

    Thanks,

    Glenn.

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    Alexander_G
    Answered on February 16, 2021 at 06:30 PM

    Greetings, Glenn!

    Thank you for reaching out to us and take our sincere apologies for the inconvenience.


    I was able to replicate your issue:

    1613517983_602c549ff05c0_


    I have forwarded your issue to our Backend team for further investigation.

    However, we can not tell you the exact time for the solution.



    Thank you for your great patience!

    Alex

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    glenngoldsteinmd
    Answered on February 17, 2021 at 02:06 PM

    Thanks very much. This is a little ridiculous since forms need to submit to be worth using, so I am shocked to see how many of these errors are showing up in the forum. WIll you update me when I can start using your platform please?

    Thanks again.

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    Alexander_G
    Answered on February 17, 2021 at 03:22 PM

    Dear Glenn,

    Thank you for your reply and great patience!


    We will update you in this thread when we get an update from our developers.


    Thank you and take our sincere apologies for the inconvenience.


    Best regards,

    Alex

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    glenngoldsteinmd
    Answered on February 19, 2021 at 01:27 PM

    Hi it would be great to get an update here before the weekend. Really frustrated that I signed up and can't submit forms. I built a new form and it works, the "Medical Treatment Report" but the other 3 do not work and we need to send these to our patients before appointments. Thanks for your prompt attention to this critically serious matter.

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    Alexander_G
    Answered on February 19, 2021 at 02:44 PM

    Hello,

    Apologies for the inconvenience.


    Your ticket marked as "Important". However, we do not have any information about the exact time of arrival.

    I have updated our developers that you still have this problem.


    Thank you for your great patience!🙏

    Alex