What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can i know if the account still valid ?

    Asked by westernstudiesinstitute on November 12, 2013 at 04:58 AM

    I hold the postion recently and i dont know the previous status of our company with your website. 

    Can you please let me know if the application form still valid and working ?


    if not how to renew it ?


    and do you save any history for the period that our account wasnt valid ?

  • Profile Image

    Answered by gori-mathew on November 12, 2013 at 05:45 AM


    I have checked your account and it seems fine from our end ad all your forms and history is still intact, you can access all this by login into your account normally.

    Your account is currently in the free plan and if you anticipate more submissions than those allocated please upgrade to the paid plan as shown below:

    1.Login to your JotForm account  and click on Account

    2. Go to Upgrade

    3. Click on the plan you wish to, and re-upgrade

    Do let us know if you need further assistance.