Cannot log in to account

Hi, 

I tried to log in to our account with email contact@wellnessshoppingonline.com and was told the account is suspended. Please help me know how I can access the account. We received an email that we must log in within the next month to retain access to files. 

Thank you. 

Hello, I have responded to your previous ticket. https://www.jotform.com/answers/2902780-