504 errors

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    peakgastro
    Asked on February 17, 2021 at 10:35 AM

    All of my forms are not submitting, and receiving either a 504 error or "502 bad gateway" error. Screenshot attached of 504 error. Here's one example: https://hipaa.jotform.com/210045745890153.


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    Screenshot
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    Katherine_W
    Answered on February 17, 2021 at 01:04 PM

    Hi there,

    Happy to help! And thank you for letting us know.

    This is a known issue to our development team, and we are currently working on resolving this. As such, I have escalated this to our back end team to ensure that you are updated.

    We sincerely apologize for the inconvenience and appreciate your understanding and patience in advance.