Move form from free account

  • Profile Image
    kbadler
    Asked on February 17, 2021 at 01:39 PM

    In error someone from my Fire Deparment created a form with a free account and we are using it for donations and sales of an autism awareness shirt. We have already mass emailed the link out to hundreds of people, he didnt realize we had a paid account and the free account limited the payment transactions, is there a way to move that form to our paid account with the same link? or combine that account to this one?

    You will notice the email on that account has the same domain robertsvillefire.org

    Thanks

    Keith

  • Profile Image
    Jeanette
    Answered on February 17, 2021 at 05:24 PM

    The belongs to a paid account bbeja, do you still nee this form to be moved into your HIPAA account kbadler. Please not that if you move it to a HIPAA account, the submissions will be encrypted as they will be moved to a HIPAA server.


  • Profile Image
    kbadler
    Answered on February 17, 2021 at 05:33 PM
    Hold off it is now a paid account because we could not wait, we were
    getting submissions kicked back.
    ...
  • Profile Image
    Jed_C
    Answered on February 17, 2021 at 09:35 PM

    Please also note that we cannot move forms to a HIPAA enabled account unless the account disables HIPAA option. Let us know if you need further help.