Form Analytics showing incorrect mobile devices on the Device distribution analytics page

  • Profile Image
    Ln9
    Asked on February 17, 2021 at 06:36 PM

    I went to check on my forms anylitics, and as I was looking at the devices, I noticed one Ive never seen before, which is ok because that means they visited my form. But as i looked at my other forms that I did not give the link out for, I see that same phone.


    How did that same phone get into the two forms I did not give out the link to? Am I misreading something?

  • Profile Image
    roneet
    Answered on February 17, 2021 at 10:16 PM

    Is your form embedded on any website? May we know the two forms which you are referring to?

    Did you shared the link to the form or it might be possible you or any of your colleagues have checked the form with the mobile devices.

    Looking forward to your response.

    Thanks.

  • Profile Image
    Ln9
    Answered on February 17, 2021 at 10:22 PM
    No i didn't embed the form for `bible study session' 'demo' and 'questions'. The dvice shown is pixel 2. My whole family is samsong and lg users
    On Wednesday, February 17, 2021, 10:16:14 PM EST, Jotform wrote:

    A new response has been received: Answered by roneet

    Is your form embedded on any website? May we knowthe two forms which you are referring to?
    Did you shared the link tothe form or it might be possible you or any of your colleagues have checked theform with the mobile devices.
    Looking forward to yourresponse.
    Thanks.
    View this thread on browser » Unsubscribe Thread 1613618173
    ...
  • Profile Image
    roneet
    Answered on February 17, 2021 at 11:40 PM

    I see you have disabled the forms now.

    From the location, I have noticed that all the 10 views came from US states:

    1613623004_602deedc3829d_

    You can make the forms private so that no one could access the forms.

    1613623163_602def7bc2fd2_

    Thanks.

  • Profile Image
    Ln9
    Answered on February 17, 2021 at 11:44 PM
    Ok thanks. But shouldn't i be worried? Is someone hacking my system?
    On Wednesday, February 17, 2021, 11:40:01 PM EST, Jotform wrote:

    A new response has been received: Answered by roneet

    I see you have disabled the forms now.
    Fromthe location, I have noticed that all the 10 views came from USstates:
    You can make the forms private so thatno one could access the forms.
    Thanks.
    View this thread on browser » Unsubscribe Thread 1613623200
    ...
  • Profile Image
    roneet
    Answered on February 18, 2021 at 03:16 AM

    Let me forward your ticket to our backend team for further review.

    We will update you on the progress of the ticket.

    Thanks,