Having trouble setting up payment through paypal.

  • c_ince
    Asked on February 17, 2021 at 7:27 PM

    Hi

    Having trouble setting up payment through paypal. Was expecting to get an email for next step but have got nothing so far

    Page URL: https://form.jotform.com/201951957459064
  • Jed_C
    Replied on February 17, 2021 at 11:57 PM

    You must already have a PayPal business account before you integrate with Jotform. The integration process in this guide https://www.jotform.com/help/737-how-to-integrate-paypal-business-with-jotform doesn't show that it will send a confirmation email.

    If you haven't setup your business account yet, please check this guide https://www.jotform.com/blog/how-to-set-up-a-paypal-business-account/.

  • c_ince
    Replied on February 19, 2021 at 5:18 AM

    Already have a paypal account

  • Girish JotForm Support
    Replied on February 19, 2021 at 6:57 AM

    Please note that while connecting to PayPal from within the form, all you need is to enter your PayPal account credentials.

    If your account setup on PayPal is already complete, then the payment integration will not ask for any other information.

    As informed by my colleague, you need a Business account on PayPal (not the standard account) and only then you can connect the PayPal Business payment field on your form.

    I would suggest that you contact PayPal support to check if your Business account is correctly set up on your PayPal account.