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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Modifying / Activating the Link Provided

    Asked by Keystonemerch on November 12, 2013 at 08:29 PM


    Is there a way to activate the top link to match the bottom link? I'm afraid to touch it and it was already sent to 100 people.



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    Answered by Cesar on November 12, 2013 at 09:13 PM

    If you are working with the top link, I do see that the anchored href equals http://jotformpro.com/KEYSTONEMERCH/33075953379970 which currently does not work. 

    What I suggest is copyin the FormID form the URL: 33075953379970 and pasting it to the Custom URL window, allowing to enable the generated link:

    For reference, the Embed Form Wizard is located on the top toolbar on the form editor. By selecting the Setup & Embed form and clicking on the Embed Form icon.


    This will allow you to make the form available through that link. 


    If you do need further assistance, do let us know. Thank you.

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    Answered by Keystonemerch on November 12, 2013 at 09:21 PM

    Is it possible to keep both links? I prefer the ID # to be masked by BJsHoliday13 if possible.

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    Answered by Cesar on November 12, 2013 at 10:13 PM

    Unfortunately that is not possible, when you change from custom url. The one no longer used becomes discarded, and does not work anymore. 

    An option would be to have 2 copies of the same form. Each with their own custom URL. This would allow you to continue using both custom URLs.


    Related Articles: 

    How to clone an existing form from your own account

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    Answered by Keystonemerch on November 12, 2013 at 10:29 PM

    Wow, That is a great idea!! Thank you so much for your help.

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    Answered by khrisell on November 12, 2013 at 10:44 PM


    In behalf of Cesar.

    You are most welcome! 

    We are glad to help you with your JotForm needs.

    Please contact us anytime if you need assistance.

    Thank you for using JotForm.