Table submission:summarize with a chart is not showing percentage values when products are selected

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    Richie_P
    Asked on February 18, 2021 at 09:53 AM

    User is reporting that percentage on Bar charts is not showing when products are selected.

    firefox_q7Lwq4SE7x.png

    However, other columns, the percentages are showing correctly.

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    latitamanila
    Answered on February 18, 2021 at 10:13 AM

    Please help with this! It's been like this ever since I started.


    Thank you.

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    Richie_P
    Answered on February 18, 2021 at 10:16 AM

    We do apologize for the inconvenience.

    This issue has been escalated to our back-end team for further investigation.

    Once we have updates, you will be notified at this support ticket.

    For the time being, I would suggest using the visual report to create reports.

    Guide:https://www.jotform.com/help/187-how-to-create-a-visual-report-with-your-form-submissions

    Thank you.

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    latitamanila
    Answered on February 19, 2021 at 05:22 AM

    Hello, gently following up on this. Hoping you could help me solve this soon :)

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    Richie_P
    Answered on February 19, 2021 at 06:35 AM

    The ticket has been assigned already to our developers however, updates are not available as of the moment.

    Once updates are available, you will be notified.

    Thank you.


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    alican
    Answered on February 23, 2021 at 09:02 AM

    Hi, 

    This issue is fixed now.

    Let us know if you ever need anything else.

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    latitamanila
    Answered on February 25, 2021 at 09:53 AM

    Hello!


    Right now, it is showing percentage values BUT the percentages shown are not accurate. If you look at it closely, the sum of the percentages is only 14%? Does not make sense to me, please help with this.1614264795_6037b9dbf1a3b_Screen Shot 202

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    Richie_P
    Answered on February 25, 2021 at 11:15 AM

    I have tested my sample form and it seems the chart is showing the correct percentage at my end.

    Can you please try removing the filters and let us know if the issue still remains?

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    latitamanila
    Answered on February 25, 2021 at 11:21 AM

    Hi Richie, for no filters, it works correctly. But with filters on (which is what we need for everyday checking), the percentages do not add up.

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    Richie_P
    Answered on February 25, 2021 at 12:35 PM

    Hello, I will let the assigned developer know that when filters are on, the percentage count is not correctly adding up.

    Once we have further information, you will be notified at this support ticket.

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    alican
    Answered on February 26, 2021 at 07:55 AM

    We are sorry for the inconvenience.

    This thread can be retested.

    Regards,

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    latitamanila
    Answered on February 27, 2021 at 04:41 AM

    Thank you for your response. Yes please, please fix as soon as you can. We will be needing this for our end of the month tally.


    Thank you