Sender name in reminders is updated

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    Asked on February 18, 2021 at 10:38 AM

    We have auto email reminders sent daily. The Sender Name is input correctly. When they are sent the email shows misspelling of name. It changes the first letter to n. Could you please fix this looks unprofessional on our end. Also we continue to experience problems with auto emails. Its spontaneously stops sending and we have to log back in and reset all the emails.

    Thank you

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    Answered on February 18, 2021 at 01:26 PM


    Can you please clarify to what letter are you referring to? Currently, the sender name is set to Cristina Gabor. Does it change to nristina Gabor?

    My colleague has forwarded your problem to our Developers at the following ticket:

    As soon as we have more information about it, we will get back to you. If you have any additional questions, please post them on the provided ticket.

    Thank you for your cooperation.