Credit card info is incorrect

  • Profile Image
    Asked on February 18, 2021 at 03:22 PM

    We recently had a fundraiser form and all of the credit card info is incorrect when we download as PDFs. If we download each one individually it is fine, but downloading as a zip file created problems.

    Also, we are getting an error message on some computers when logging in that the attempted logins have been maxed and will not log us back in.

  • Profile Image
    Answered on February 18, 2021 at 08:25 PM

    Could you please let us know the form in question?

    Are you collecting credit card details in your form?

    Looking forward to your response.