I am locked out of my account after resetting the password.

  • Profile Image
    Barry Kuypers 
    Asked on February 18, 2021 at 03:31 PM
  • Profile Image
    Answered on February 18, 2021 at 08:36 PM

    Our apologies for the inconvenience.

    Your account is suspended because you are collecting credit card details on your form using regular fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I have now deleted the offending fields and reactivated your account.

    Let us know if you have any questions or if you need further assistance.