My account was suspended not sure why

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    TRISHA BLOUNT HEWITT 
    Asked on February 18, 2021 at 07:27 PM

    My account was suspended not sure why. I was creating credit card authorization form.

    Thanks

    Trisha

  • Profile Image
    ashwin_d
    Answered on February 19, 2021 at 12:03 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Credit Card Authorization". Please check the screenshot below:

    1613710998_602f46969cf87_creditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again.