Asking for an upgrade due to limited space

  • RealNappies
    Asked on February 18, 2021 at 7:57 PM

    Hi,

    You have requested that we upgrade due to limited space, but we have cleared out all the details on our forms so that there is practically nothing left. Since we did that you have now disabled our account - why?? We are not using up our space allotment.


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  • Jessica JotForm Support
    Replied on February 19, 2021 at 12:28 AM

    Hi RealNappies, thank you for reaching us.

    It appears you have reached your Upload Space allocation, which is 100 MB for the free account. 

    I see that you have deleted your submissions, however the submissions are still within Trashed Entries. Kindly noted that unpurged submissions are still counted against your account limit.

    Kindly navigate to your Tables then click on the three-dot menu. Afterward, click on Trashed Entries. and purged the submissions.

    1613712434 602f4c32adb87 Screenshot 10

    Kindly give it a try and let us know how it goes.